When you get a bad review from your customer, apologize, and provide an alternative solution that benefits both parties. Don’t hesitate to apologize if the review was given because of a pure fault from the restaurant. But make sure not to go overboard and apologize sincerely and honestly. Avoid making excuses when apologizing because it can actually be worse for the reputation of the restaurant you are running. In addition, offer mutually beneficial solutions, for example by providing discounts and promos for the next visit of the customer. Another solution that can be given, for example, promises to make improvements and improvements related to the negative review given. Meanwhile, if you want to learn more about reviews, you can visit Starloop.com right away.
Then, you can also use criticism to improve the products or services you offer. Instead of taking a scathing comment on your heart and being offended, it’s better to try to use the criticism as input to correct mistakes and make valuable lessons so that the restaurant can develop well. Remember that in running a restaurant, there will be times for experiencing unpleasant things, and there will also be times for experiencing good things
Finally, you also have to understand that not all negative reviews must be responded to. There are several negative reviews that can be responded to. However, there are also some negative reviews that don’t have to be responded to. Then how do you differentiate between reviews that should be responded to and those that don’t? In short, respond to negative reviews if you realize that it is the restaurant’s fault, the facts are distorted through the review, or the review could trigger the anger of the other party that raises another negative review. However, for a negative review that doesn’t make sense, and everyone who reads it knows that it is impossible, you don’t need to take it or take it as needed.
Those are some steps for dealing with negative restaurant customer reviews. Hopefully, this is useful for your culinary business.